The Minnesota Department of Employment and Economic Development (DEED) is the State of Minnesota's principal economic development agency. DEED's mission is simple: to empower the growth of the Minnesota economy, for everyone. We are driven to find talented and innovative public servants, motivated by the opportunity to serve businesses, people, and the greater good. At DEED you will join a diverse team, inspired by challenging work and united by shared values that guide our work every day. At DEED we live our values by; focusing on the customer, communicating early and often, seeking solutions, creating inclusion, encouraging new ideas, and being gracious. DEED is a Beyond the Yellow Ribbon agency and committed to proactively supporting servicemembers, veterans, and military families. DEED offers great employment opportunities with a meaningful mission to truly make a difference in the lives of those under our care and for those in communities throughout Minnesota. Working Title: Business Operations Support Specialist Job Class: Management Analyst 2 Agency: Department of Employment and Economic Development Job ID: 76529 Location: St. Paul Telework Eligible: No Full/Part Time: Full-Time Regular/Temporary: Unlimited Who May Apply: This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 05/17/2024. Date Posted: 05/11/2024 Closing Date: 05/24/2024 Hiring Agency/Seniority Unit: Employ & Econ Development Dept / Employ & Economic Dev-MAPE Division/Unit: Employee Payroll / CO Fiscal Administrative Servi Work Shift/Work Hours: Day Shift, 8am to 4:30pm Days of Work: Monday - Friday Travel Required: No Salary Range: $24.20 - $35.13 / hourly; $50,529 - $73,351 / annually Classified Status: Classified Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE FLSA Status: Nonexempt Designated in Connect 700 Program for Applicants with Disabilities : Yes The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. Job Summary Under limited supervision and procedural control, the Business Operations Support Specialist provides advanced organizational and administrative work within the Department of Employment and Economic Development's (DEED) central office. The primary focus of this position is to support the day-to-day business operations and office management functions. This position involves specialized knowledge of program operations and procedures, and effective application and interpretation of policies related to work functions and processes. This position supports the division's work and information flow among leadership staff, employees, visitors, vendors and other clients or customers as necessary. This position is responsible for being a central point of communication for the agency and will perform a variety of organizational, operational, and administrative responsibilities for the division, as well as for other program areas within the agency. The work responsibilities are broad in scope and will sometimes include analysis or functions that are complex in nature. This position will work regularly with tasks that are well-defined as well as tasks and projects that require creative problem-solving skills to navigate and resolve in a manner that adheres to division standards. In addition to defined work responsibilities, this position will be actively engaged in exploring ways to improve work processes, streamline workflows, drive efficiencies, and improve overall communications within the division. Customer service, accuracy, and efficiency will be critical performance metrics within this role. This posting may be used to fil multiple positions. Qualifications Minimum Qualifications To receive credit for your education and experience, your resume should clearly describe how you meet each minimum and/or preferred qualification listed, including dates of employment. One year of experience providing customer service, communicating with customers and staff, and performing advanced organizational and administrative work to support the day-to-day business operations. Applicants that meet the above minimum qualification will be further evaluated on the following: Customer service skills to provide prompt, courteous and accurate information to a variety of customers over the phone, in person, and via email utilizing correct spelling and grammar. Document and records management experience sufficient to maintain electronic or paper files for efficient organization, retrieval of information and compliance with state and federal retention guidelines. Ability to prioritize and complete tasks; recognize problems and evaluate possible solutions. Strong communication skills sufficient to professionally convey information clearly and concisely with tact and diplomacy to a variety of stakeholders including staff, vendors, and executive / senior leadership. Experience using Microsoft Office Suite products (Outlook, Word, Excel, Teams, PowerPoint, SharePoint, etc.) or similar software. Ability to manage multiple tasks and deadlines simultaneously while maintaining accuracy. Preferred Qualifications Bachelor's degree in business management, financial management, project management, or a related field as determined by the agency. Experience in Minnesota's Statewide Integrated Financial Tools (SWIFT), creating purchase requests using the procurement systems; Electronic Inter-Office Request (EIOR), SWIFT, and the Statewide Employment Management System (SEMA4). Audio-visual equipment experience sufficient to provide troubleshooting support and training for both in-person and virtual events. Knowledge of DEED's programs, including programs operated at partner CareerForce locations, with an understanding of the State budget and State / Federal funding and providing back-up support related to DEED's employee benefit programs for parking and Metropass. Ability to analyze and make recommendations to management for new or revised administrative and program practices and procedures for smooth and efficient office operation. Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures. Additional Requirements This position requires successful completion of the following: Resumes of all applicants to this posting will be evaluated against the Minimum Qualifications stated above. If your skills match the required skills for this position, the department may contact you. Employee reference checks will be conducted on all finalists. This may include a review of documentation related to job performance and education. It includes contact with the applicant's current and/or former employers. A Criminal Background Check will be conducted on all finalists for this position. A criminal conviction will not automatically remove you from consideration for employment. When the position requires travel and the applicant drives a state owned or leased vehicle, a driver's license record check will be conducted. Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Application Details How to Apply Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to http://www.mn.gov/careers . Contact If you have questions about this position, contact Brooke Hancock at brooke.hancock@state.mn.us or 651-259-7258 . To receive consi