Job Requisition ID #

24WD77772

• Customer Success Manager- Flow Capture Position Overview Autodesk's Entertainment & Media Solutions Organization (EMS) is looking for aCustomer Success Manager. The Customer Success Manager acts as the key consultant between our clients and internal resources. They are functional experts in the film industry and in the Flow Capture (formerly Moxion) product and are adept at solving non-technical problems. Client Success Managers build and maintain the ongoing relationship with clients and work directly with the Support team to ensure exceptional client satisfaction. Reporting to the Manager, Product Support, you will join the Flow Capture Customer Success team. Flow Capture, is a powerful and secure cloud-based digital dailies and review tool. Flow Capture will be part of the Flow cloud production platform, offering all the benefits of a shared data model and interoperability. Our goal is to exceed client expectations; therefore, we ask that you can anticipate problems and provide solutions. You rely on Media & Entertainment industry experience and judgment to help clients and promptly and knows when to escalate urgent problems to appropriate other departments. This includes being able to work well and communicate with other Customer Success Managers, support team members, developers, and QA testers, and developing of our client's needs and how to translate that to our product development team. This is a global team, providing 24x7 coverage to our customers, you are willing to put in the extra effort and hours, as evening and weekend coverage work may be necessary. You will work from your home office but will attend multiple client meetings in the greater Los Angeles area. Responsibilities Help clients get the best use of Flow Capture

• Advise clients on the best way to organize and administer projects

• Use knowledge of the production cycles to communicate with clients on technology and workflows for Flow Capture experience

• Manage client campaigns and projects

• Responsible for daily oversight of studio & production projects for each campaign

• In-person, phone, and email support for clients - includes user training, setup, maintenance, and troubleshooting

• While prioritizing and resolving time-sensitive situations reliably

• Track, take ownership of, and follow unresolved issues through to completion

• Identify process improvements and efficiencies, and work with support and Customer Success Managers to implement them

• Provide product feedback and suggestions based on client interactions

• Work with engineering and product team to ensure customer feedback (defects, feature requests, etc.) are documented and actioned

• Help create help documentation

• Provide weekend on-call support for our customers on a team-wide rotation basis where necessary

• Minimum Qualifications 3-5+ years of relevant M+E industry experience

• With a focus on client services and building relationships

• Judgment and ability to combine contextual information (technical, personal) from different sources to.

• Grow in a collaborative, team-based environment.

Preferred Qualifications

• Experience of Autodesk Flow Capture (formerly known as Moxion) and/or PIX

#LI-KH1

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $65,100 and $112,310. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Not quite ready to apply? Join our talent community (https://flows.beamery.com/autodesk/tc-signup) to stay up to date on new job opportunities and the latest Autodesk news.