Advantage Rent A Car Location Manager - Sales in Lihue, Hawaii
AEZ operates nationwide, with 75 locations in 44 domestic markets, including 23 of the 25 major U.S. airports, and globally through its partnership with Europcar. AEZ operates two distinct brands: Advantage Rent A Car and EZ Rent A Car. We have built a strong leadership team of both industry and functional experts, designed new healthcare and incentive plans, and invested in our organizational training and learning portal.
Customer experience initiatives are a continuous focus. We re-engineered our revenue management process and ancillary sales pricing strategy to ensure a competitive place in the market. Our customer service and reservation process were transitioned to a word class call center, and we launched a company-wide customer service and feedback program geared at never disappointing a customer.
At AEZ, we have three simple goals, with many ways in which to deliver them. Our AEZ Promise:
We should never disappoint a customer. We greet and treat every customer as we expect our friends and family to be treated
We should never disappoint an associate. We show each other the respect and regard we expect for ourselves.
We should always protect our assets. We maintain our vehicles and our spaces like our own.
Responsible for managing all sales areas, as well as customer-oriented activities and / or distribution within the city in support of the Area/City Manager
Duties and Responsibilities
Working with the Area/City Manager, leads location-based activities and provides back-up management support for City Managers
Liaises with the City Manager to confirm and set daily rental rates, and communicating them to location Rental Agents
Manage day to day sales related functions of the location
Manage the G.U.E.S.T. Program
Provide ongoing training, coaching, and motivating of sales staff through Performance Management & Coaching
Exceed performance targets, maximize sales revenue, achieve operational goals and financial objectives
Maintain contract compliance with all sales related employees
Ensure effective management of labor through scheduling and payroll processes
Achieve unparalleled customer satisfaction and address customer issues in a timely manner with the goal of exceeding NPS & response time targets
Manage and follow up on all overdue rental agreements
Administer and monitor location safety program, and compliance of policy and procedure
Ensures appropriate amount of supplies are stocked and ordered to ensure continuity of business operations (e.g. contracts, check out slips, cash envelopes, pens)
Ensures location has the appropriate amount of hand written contracts in stock (in preparation for system outages)
Other duties as required
High school diploma or GED required; some college preferred
Minimum one year management experience and one year sales/service experience in travel, retail, or hospitality
Demonstrated sales record and understanding of management to achieve a best practices performance environment
Analytical skills that diagnose numerical trends and target root causes of below standard performance
Ability to organize and express ideas and information clearly and accurately utilizing excellent communication skills both face to face and written
Demonstrate strong verbal and written communication skills in English
Flexibility to handle multiple tasks in an organized manner, and work nights, weekends, and holidays
Ability to perform data entry and computer entry tasks, excellent administrative, organizational skills including excellent Microsoft Office skills
Ability to work individually and within a team environment to effectively manage stressful and challenging situations
Must be at least 21 years old and have a valid driver's license
Must have the flexibility to work day and/or evening hours, as well as weekends/holidays as needed
Must be authorized to work in the United States
Ability to communicate in other languages is a plus.
Our benefits package goes the distance with 401(k), Medical, Dental, Vision, Paid Vacations, Life & Disability Insurance and more. Immediate family members are also eligible. When you join our family, we ll help you take care of yours.
Additional Benefits: Through Insperity, our benefits and payroll provider, we offer employee discounts on products and services and wellness-related programs to ensure that we are our healthy selves. Most of the services offered are free of charge and open to all employees and their family members. Some of the programs and services we provide include:
Perks at Work offering employee discounts on entertainment, travel and products/service and reward points on purchases!
Employee Assistance Programs, including phone and face-to-face counseling on illness, marriage and family concerns, stress management, and more!
Online health and wellness tools including, online assessment and screeners, self-help programs & health calculators
Trusted, on-line health information available 24/7
Advantage is an EOE M/F/V/D Drug-Free Workplace. Advantage is proud to be an equal opportunity employer. All applicants are considered for positions without regard to race, color, national origin, sex, age, sexual orientation, marital status, or disability.
The ADVANTAGE is yours! Join our team, apply today!
The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require. Your response to this advertisement may result in your consideration for employment with an affiliated company of Advantage Rent a Car, LLC and its subsidiaries.