Job Information
The Walt Disney Company Sr Catering & Convention Manager, $92,800-$124,400 in Kapolei, Hawaii
Aulani, a Disney Resort & Spa’s Catering and Convention Services Team provides professional event planning services to create and design unique and memorable experiences for multi-day Conventions and Events, Disney Catered Events, and internal Disney meetings at the resort.
At Aulani, we work to inspire and create magical events for our clients, while “celebrating the beauty, history and welcoming spirit of the island.” At Aulani, you will help inspire that magic by helping our clients and partners push the limits of their creativity to produce never-before-seen events!
This position reports to the Banquets & Events Services Director and will be working onsite at our breathtaking Aulani Resort on the island of Oahu, Hawaii.
What will you do?
Assist the Banquets & Events Services Director in daily office operations
Support and oversee Convention Services Managers and other Events support staff
Manage assigned small and large-scale accounts, multi-day conventions and events, high-end social events and high-profile Disney groups to include meeting/event planning and program execution
Venue site inspections, inquiries, proposal creations, space audits and file turnover verification, general file management, client correspondence, banquet event order (BEO) creation and resumes for contracted groups/events in a timely manner and with strong accuracy
Assist in running BEO, Resume and Hotel Forecast Meetings
Assist in the financial planning and forecasting to maximize revenue while reducing costs
Mentor and train new C&CSM’s and Support Staff
Job shadow key operating partner roles to understand the interface with Catering & Convention Services & those operational departments that deliver contracted services for our clients
Assist with managing event vendor relationships and rev-share agreements
Understand banquet menus, food and beverage minimums and help to revise and maintain standard policies for events held at Aulani, a Disney Resort & Spa
Conduct Planning Sessions/Meetings for large groups
Handle deposits and ensure PCI compliance and paperwork are handled according to company guidelines
Follow the amenity guidelines for client gifts and proper request procedures; assemble amenities as needed
Learn key operating systems DSCS, WebBEO, Meeting Matrix, Siebel, Lilo, Cvent Passkey, Docusign and Microsoft Office and related software programs
In addition to the above outlined key responsibilities, this individual may be assigned responsibilities and tasks as needed to support any team within Aulani’s Sales and Services teams
Here's what you'll need to be successful in this role:
Proficient in Microsoft Office & other related event planning software such as the ones listed above
Demonstrated advanced technology skills
Obtain or work to obtain Certified Meeting Professional (CMP) within first year of becoming a Senior Services Director
Ability to work within a team environment
Strong, professional and exemplary written and verbal communication skills
Demonstrate strong organizational skills
Strong attention to detail and planning skills
Ability to work within established timelines, manage time to maximize productivity
Demonstrated strong Guest Service skills
Flexible work schedule, including weekends/evenings/holidays as needed
Ability to handle confidential information/programs
Ability to manage senior level managers and support teams, ensuring accountability and high work standards.
It would be a plus if you also have these skills and education:
Understanding of Disney Culture
Flexible and able to assist multiple partners
Understanding of Meeting/Event Industry
Culinary Experience
Understanding of Hawaiian Culture & Cuisine
Bachelor’s Degree
Benefits and Perks:
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/aulani-benefits
The hiring range for this position in Hawaii is $92,800 to $124,400 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Job ID: 10080691
Location: Kapolei,Hawaii
Job Posting Company: Aulani, A Disney Resort & Spa
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
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